S11 E5: Building a Consistent Organisational Voice


Establishing a consistent organisational voice is not just a branding necessity but a strategic imperative. This blog post will delve into the significance of building a uniform voice for a disability service, exploring how an in-house podcast becomes the driving tool in crafting a distinct auditory identity. Ensuring messages resonate cohesively across departments and initiatives, this medium becomes a linch pin in fostering a shared organisational culture.

The Importance of Consistent Organisational Voice

Brand Identity and Recognition:

A consistent organisational voice is the bedrock of brand identity. Encompassing tone, style and messaging to collectively define a service’s unique character. For disability services operating in diverse fields and engaging with various stakeholders, a cohesive and recognizable voice becomes essential for building a strong and memorable brand that stands out amid the noise. Given the homogenising effects of the NDIS changes and the tendency for market forces to create larger and larger organisations through amalgamation and takeovers, the ability to place your service in the minds of potential clients and staff as “better different” is critical to the point of survival for some services.

Internal Cohesion and Culture:

Internally, a consistent organisational voice contributes to cohesion. This may not be more than a psychological effect but it can be. The voice, the style of delivery, the tone all reflect the service’s ethos. If the voice, tone, delivery are at odds with the mission and vision statements, it will show. The power of the human voice is its ability to project these attributes. If the speaker isn’t 100% convinced of where the organisation is going and how it’s getting there, the voice will betray them. With a healthy culture this isn’t an issue. Messages delivered with a unified tone leads to employees better understanding and identifying with the organisation’s values and mission. This internal alignment fosters a sense of belonging, creating a shared organisational culture that transcends individual departments and projects.

Crafting a Distinct Auditory Identity

The Power of In-House podcast:

An in-house podcast is a baseline tool for crafting a distinct auditory identity. Through the podcast, whether episodes are celebratory, educational or routine updates, your disability service can infuse messaging with your unique voice. The dynamic nature of audio engages listeners in a way that written communication often struggles to achieve, making it an ideal medium for conveying the nuances of an organisation’s character. The spoken word links to the deeper parts of what makes us human. The storytelling species, we are predisposed through generations of evolution to auditory messaging. Whilst the written word has great impact, it is a relatively recent invention. The spoken word has a longer and deeper tradition within the species. An in-house podcast links to the traditions we all carry within our DNA.

Capturing the Essence of the Organization:

Audio content allows disability services to capture the essence of their organisation through the spoken word. Whether it’s the passionate delivery of a mission statement, the heartfelt sharing of success stories or the empowering tone of leadership messages, audio content brings the organisation’s personality to life. This auditory dimension helps create a more authentic and resonant connection with staff and all other key stakeholders included in the rss feed.

Infusing Personality into Messaging:

An in-house podcast enables disability services to infuse personality into their messaging. Indeed it is almost impossible to not do so. Perhaps the use of an AI generated script and voice reproduction would be a way to kill off passions and personality. When I come across one of these so generated pieces of content, it is obvious. Keep your people in the process! The human voice, with its nuances and emotions, adds a layer of authenticity that goes beyond written words. By incorporating the voices of various stakeholders, from leadership to frontline workers to clients, disability services can showcase the diversity of their organisation while maintaining a cohesive and consistent voice.

Maintaining Consistency Across Initiatives

A Unified Tone Across Departments:

Disability services often operate through various departments, each working on distinct initiatives and the bigger the service the more likely the danger of silo creation is. An in-house podcast ensures a unified tone across these departments, preventing fragmentation in messaging and actively assisting in de-siloing. Whether it’s the communications team, the fundraising department or program managers, a consistent voice fosters a sense of continuity, reinforcing the organisation’s overall identity.

Cohesive Messaging for Diverse Programs: 

Disability services engage in multifaceted programs and initiatives, addressing a spectrum of issues. An in-house podcast provides a platform for conveying messages related to these diverse programs with a cohesive voice. This helps to both keep everyone in the organisation aware of what’s actually going on and presents a coherent voice, reinforcing purpose, meaning and direction. From individual projects to community outreach to day to day living skills, the consistent organisational voice ensures that each initiative aligns seamlessly with the overarching mission and values.

Flexibility in Messaging Styles: 

While maintaining a consistent voice, an in-house podcast allows for flexibility in messaging styles. Different initiatives may require varying tones – a celebratory tone for achievements, an empathetic tone for community outreach or an informative tone for educational programs. Audio content accommodates this flexibility, ensuring that the messaging style aligns with the specific needs of each initiative while remaining within the broader organisational voice. It is the tone as much as anything that matters. As my mother used to say in my teenage years: It’s not what you said, it’s the way you said it.

The Role of Leadership in Shaping the Voice

Leadership as Auditory Ambassadors: 

Leadership plays a pivotal role in shaping and embodying the organisational voice. Through an in-house podcast, leaders become auditory standard bearers, contributing to the establishment and reinforcement of the organisational voice. Their authentic communication style, values and vision set the tone for the entire organisation. As with all things leadership, either the mediocrity starts at the top or the inspirational leadership does. Leadership matters and leadership buy in for an in-house podcast is crucial.

Contributing to a Shared Organisational Culture

Cohesion Through Auditory Familiarity: 

The auditory familiarity created by an in-house podcast contributes to organisational cohesion. When employees across different departments and levels of the organisation consistently hear messages delivered in a recognizable voice, it fosters a sense of continuity. This shared auditory experience becomes a unifying thread, weaving through the fabric of the organisational culture. An oft ignored emergent effect from consistency is its power to mould and create. Do not underestimate this effect.

Alignment with Organisational Values: 

A consistent organisational voice, conveyed through an in-house podcast, aligns seamlessly with organisational values. Whether it’s transparency, inclusivity or innovation, the voice heard in podcasts becomes a conduit for reinforcing these values. This alignment strengthens the organisational culture, creating a workplace where every member resonates with the core principles that define the service. Repetition and consistency are key to this. Whilst leadership might understand where the service is headed and how it is getting there, repetition and consistency ensure the message is heard at all levels of the organisation.

Strategies for Effective Implementation

Establishing Style Guides:

Crafting a consistent organisational voice begins with the establishment of style guides. These guides outline the preferred tone, language and style of communication. In the context of an in-house podcast, style guides ensure that messages across various episodes and seasonal themes adhere to a cohesive voice. The importance of an auditory style guide cannot be overstated. JMPS can assist with the process of devising such a style guide.

Training and Workshops: 

Ensuring that all stakeholders are attuned to the organisational voice requires training and workshops. Sessions on effective communication, voice modulation and adherence to the established style guide can enhance the capacity of employees to contribute to a unified voice in audio content production. These are useful skills for not just podcasting. Public speaking, sales presentations and chairing meetings are examples of where a trained speaker can excel within your organisation. When these presentations are done out of house they also contribute to a unified voice from within the organisation. 

Regular Audits and Assessments:

Regular audits and assessments of audio content help maintain consistency. Organisations can periodically review podcasts and other audio materials to ensure that they align with the established organisational voice. The style guide is the bedrock and someone within the organisation needs to police the output. I know of organisations where this task has been given to the in-house videographer and it really doesn’t work. Audio is the bedrock of video but that’s a whole other episode, nay season, so let’s just go with the need for a strong audio producer who maintains the style guide standards across podcasts and video production. This ongoing evaluation allows for adjustments and refinements, keeping the voice dynamic yet consistently aligned with the organisation’s identity.


For disability services, the role of an in-house podcast as a long term branding medium cannot be overstated. It informs not only strategic choices but is fundamental in presenting the essence of the organisation to those within and to the wider world. The power of audio when tempered through  rigorous style guide parameters and embraced by leadership can transform the self image of a disability service and its presentation to the world!

The next episode in season 11 is about bnegins the second major benefit of an in-house podcast: The Educational Element. A powerful if under utilised benefit! 

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